Thank you for shopping at Shambhala Sacred. We are committed to delivering your order safely and efficiently.
01
Shipping Scope
We ship to almost every country worldwide, with the exception of the following regions due to delivery restrictions:
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
02
Shipping Costs
- For orders under $150: A flat shipping fee of $9.99 applies.
- Free Shipping: Enjoy site-wide free shipping promotions during our special sale seasons.
03
Delivery Timeframe
(Excluding customs delays, weekends, holidays, and unforeseen circumstances.)
- Processing Time: 2–5 business days.
- Standard Shipping Time: 10–20 business days.
For orders shipped to South America and the Russian Federation, transit times may exceed one month due to local customs and transport procedures.
04
Our Unique Fulfillment & Quality Control Process
At Shambhala Sacred, we employ a rigorous two-stage shipping model to ensure your items arrive in pristine condition:
Your order is carefully dispatched from our Tibetan origin base to our monitoring and quality control center in Shanghai.
At our monitoring center, trained professionals wearing disposable, nitrile, powder-free gloves inspect key items and main products for quality assurance. Once verified, the package is dispatched internationally to your destination.
You will receive email notifications with tracking updates for both stages of delivery.
05
Order Tracking
Once your package is shipped, you will receive a confirmation email containing your tracking information. You can track your shipment directly on our tracking page. Please allow 1–2 business days for tracking details to update.
TRACK YOUR ORDER06
Undelivered Packages
If your package has not been delivered within 30 days of shipment, please contact us immediately at service@shambhalasacred.com. We will arrange a reshipment or issue a full refund upon verification.
service@shambhalasacred.com
Monday–Friday, 10:00–19:00 (Beijing Time, GMT+8)