Refund Policy

30-Day Product Warranty & Quality Issues

We provide a 30-day warranty for our products under normal wear conditions. If you encounter any quality-related issues within 30 days of receiving your package, our warranty covers:

• Chain breakage
• Clasp damage
• Stone detachment

Warranty Exclusions

This warranty and our return/refund eligibility do not cover:

• Damage caused by improper use, accidents, or external force
• Normal wear and tear from prolonged usage
• Exposure to chemicals, water, or extreme conditions
• Unauthorized repairs or modifications

How to Claim a Return, Replacement, or Refund

1. Contact our customer service team at service@shambhalasacred.com within 30 days of receiving your package.
2. Provide your order details along with clear photos or videos illustrating the issue.
3. Our team will assess your case and guide you through the next steps, offering a reasonable solution such as a repair, product replacement, or refund.

Shipping Exceptions & Non-Delivery Refunds

If your package is not delivered within 30 days of shipment, please reach out to service@shambhalasacred.com. We will investigate the shipment and provide a reshipment or a full refund.